Shopping FAQs

I can't set up an account because it says my email is already in use. What do I do?

This is probably because you have signed up to receive updates or newsletters from us and therefore already have an existing account with us. You can use the same email and password to login to the shopping cart at the checkout. You will be prompted to enter some extra details like your shipping address, phone number and so on. If you can't remember your password, just click the 'forgotten your password?' link and your password will be emailed to you (you can then change the password later).

When is my credit card charged?

Your credit card will be charged on the next working day after you have placed your order.
Please note: the charge on your credit card will be from Pearson Australia Group Pty Ltd. 

How long does it take for my order to arrive?

Within Australia / New Zealand: approximately 5-7 working days

For all other countries, it will depend on the delivery method you have chosen:

International Courier: 7-10 working days
International First Class post: 2-3 weeks

Your order will be delivered by Australia Post unless you have selected to use international courier. Please note the above delivery times are a guide only and cannot be guaranteed as there may be delays with Australia Post or other carrier. For delivery within Australia and New Zealand, please allow up to 14 days for your book to arrive.

Important shipping information:
All Allen & Unwin orders for addresses within Australia are despatched as e-parcels with Australia Post. E-parcels must be signed for on delivery, and if you are not available to sign, a card will be left, the parcel will be taken to your local post office and it will need to be collected by you. Books not collected will be returned to our distributors.

Can I get a refund or exchange on my purchase?

We don’t offer refunds or exchanges for online purchases unless they are faulty so please take care when selecting your items.

What is the price of shipping?

Shipping will be calculated when you fill in your delivery address at the check out. It will be added to your total before you make your payment and will vary depending on the number of items ordered.

Click here to see shipping rates.

I’m an overseas customer, how do I find out how much the book costs?

All prices are in Australian dollars and are inclusive of Australian GST (Goods and Services Tax of 10%).

If you are purchasing a book from overseas, you will be charged in Australian dollars through your credit card. You will not have to pay the GST (Goods and Services Tax of 10%). Please note that some countries may charge duties on the 'import' of parcels. These charges are the responsibility of the recipient so please check the customs service in your destination country to see if charges apply.

The final cost of your purchase will be updated when your delivery address is filled out during the check out process.

Where do you deliver to? I can’t find the country I want on your list of countries.

Generally, we will only post to countries that are listed here. However, if you would like to post to another country not listed, please send an email to customer service (weborders@allenandunwin.com) who will assess whether it is possible and provide a quote for postage.

We will deliver to:

Can I cancel my order?

We can only cancel your order if the item(s) you have ordered have not yet entered the despatch process. We process our website orders once a day and after this, we won't be able to cancel your order.

Should you wish to cancel an order, or if you have an enquiry about delivery or payment, please contact us at weborders@allenandunwin.com.

How do I report an error in an Allen & Unwin title?

If you find an error or misprint in one of our titles, please send a copy of the page/s in question with a letter explaining the problem to:

Book Errors
The Production Department
Allen & Unwin
(insert imprint name here, eg Bloomsbury)
Allen & Unwin
PO Box 8500
St Leonards
NSW 1590
Australia

How do I report a faulty book or printing problem in an Allen & Unwin title?

Faulty books (eg with printing or binding problems) should, in the first instance, be returned to the original place of purchase. The retailer can assess the fault and offer a replacement book.
If it is not possible to return the book to its place of purchase, or you bought it from the Allen & Unwin website, it can be sent, along with a letter explaining the problem to Allen & Unwin’s distribution warehouse:

UBD Customer Service
Book Errors
Allen & Unwin
30 Centre Rd
Scoresby
VIC 3179