Why Our Systems Fail and What We Can Do About It

Chris Clearfield and Andras Tilcsik
AUD $32.99

A ground-breaking big-ideas book exploring failure in business, government, and life - from the winners of the 2015 Financial Times/McKinsey Bracken-Bower prize.

Catastrophic failure is all around us. From the disastrous Post Office software, which led to a multimillion-pound lawsuit, to the mix-up at the 2017 Oscars Awards ceremony, these errors are the unfortunate ramifications of our dizzyingly advancing world. But what causes such ruinous mistakes? And can we do anything about them?

In Meltdown, world-leading experts in disaster prevention, Chris Clearfield and Andras Tilcsik, use real-life examples from around the world to reveal the errors in thinking, perception, and system design that lie behind both our everyday errors and disasters like the Fukushima nuclear accident. But most crucially, Meltdown is about finding solutions. It reveals why ugly designs make us safer, how a five-minute exercise can prevent billion-dollar catastrophes, why teams with fewer experts are better at managing risk, and why diversity is one of our best safeguards against failure.

The result is an eye-opening and empowering book - one that will change the way you see our complex world and your own place in it.

Author bio:

Chris Clearfield is a principal at System Logic, a research and consulting firm that helps organizations manage the risk of catastrophic failure.
Andras Tilcsik is an assistant professor of strategic management at the University of Toronto, where he developed and teaches the award-winning MBA course Catastrophic Failure in Organizations. Their collaboration began with a consulting project to identify the hidden risks affecting the New York metropolitan area. Meltdown is their first book.

Category: Self-help & practical
ISBN: 9781786492241
Publisher: Atlantic
Imprint: Atlantic
Pub Date: June 2018
Page Extent: 304
Format: Paperback
Subject: Popular psychology